ITque’s All-Inclusive Managed Services Solution is the perfect solution for companies who want their entire IT infrastructure professionally monitored and proactively managed 24/7 to ensure safe, secure and optimal performance.

ITque’s All-Inclusive Managed Services Solution (All-Inclusive MSP) allows ITque technicians to monitor the health and security of the Covered Systems* in your IT infrastructure 24/7 and take a variety of proactive measures to ward off potential system, network and security threats. Once alerted to any issues or threats to your network, ITque technicians work remotely to remedy them (many times without you even knowing). If the issues cannot be remedied remotely, we come to your location and take care of them onsite.

The best part about our All-Inclusive MSP solutions: you pay one recurring monthly fee, and we take care of everything you. Essentially, ITque becomes your IT Department:

  • If something doesn’t work, call us
  • If your network goes down, call us
  • If you can’t send or receive email, call us
  • If your server goes down, call us.
  • You get the idea.

*Covered Systems
Covered Systems include the hardware, software and other technology identified in the agreement signed by ITque and its clients at the time of engagement. Labor hours for projects outside Covered Systems will be billed at ITque’s standard hourly rates.

What Is Included in ITque’s All-Inclusive MSP Solutions?

  1. Proactive, Preventive Management & Maintenance

The cornerstone of ITque’s All-Inclusive MSP solution is the proactive management, updates and preventive maintenance of all Covered Systems in your IT Infrastructure to prevent problems before they occur. In other words, the goal of our All-Inclusive MSP solutions is PREVENTION.

  1. 24/7 Monitor & Alert

The 24/7 Monitor & Alert component of ITque’s All-Inclusive MSP Solutions are the front line in our fight to keep your network, systems and data safe and secure. To monitor your IT infrastructure, we install a small software “agent” on all the workstations, servers, mobile devices, and other endpoints you want monitored and managed. These agents feed information about your IT environment back to ITque 24/7, allowing us to identify issues before they become problems.

What Do the 24/7 Monitoring Agents Do?

  • Gather information about your software, hardware and networks
  • Supply ITque with activity reports and data
  • Create appropriate alerts and tickets when problems arise
  • Track network and device health and performance
  • Monitor multiple endpoints and clients simultaneously
  • Alert ITque to schedule routine maintenance tasks
  1. Remote & Onsite Maintenance & Management

ITque’s All-Inclusive MSP solutions include both remote and on-site management and maintenance of your Covered Systems. ITque will be working diligently in the background to monitor and prevent issues BEFORE they arise. If we see any issues that threaten your IT infrastructure, we will do our best to remedy the issues remotely. If the issues cannot be remedied remotely, an ITque representative will contact you to schedule an on-site visit to take care of the issues. The best part: there is no extra cost – it’s all included.

  1. Antivirus & Anti-Malware Software

ITque’s All-Inclusive MSP solutions also include subscriptions to business-grade antivirus and malware protection from Webroot and Malwarebytes.

  • Webroot SecureAnywhere is a smart, fast and very effective antivirus solution to protect endpoints (computers) from threats in real-time.
  • Malwarebytes Anti-Malware software provides an essential layer of protection that works alongside the Webroot antivirus programs and is renowned in the industry for its unparalleled ability to detect the behaviors of today's malware and effectively stop it at its source.
  1. Vendor Management

ITque’s All-Inclusive MSP solutions include vendor management. This means you won’t have to deal with your technology vendors if issues arise, because ITque does it for you. No more calling technical support for the dozens of technology products and services your business relies on. When necessary, ITque will contact them in your behalf to resolve issues, order new products and services, etc.

  1. Virtual CIO

Another critical component of ITque’s All-Inclusive MSP solution is its Virtual CIO feature. This means our CIO/CTO becomes your CIO/CTO to help you with Strategic IT planning and decision making now and for the future. This includes:

  • Technology Planning, Budgeting & Advice
  • IT Compliance & Best Practices
  • Security Assessments & Penetration Analysis
  • Network Design
  • Relocation & Expansion Planning

All-Inclusive MSP vs. Hybrid MSP Solutions

All-Inclusive? Hybrid? MSP? What’s the difference, you ask? ITque’s All-Inclusive MSP solutions focus on proactive management and preventive maintenance for all the Covered Systems in your IT environment to prevent issues before they happen.

Our Hybrid MSP solutions provide 24/7 monitoring and optional antivirus and malware protection of Covered Systems in your IT environment to alert you of potential problems. For complete details on ITque’s Hybrid MSP solutions, click one of the links below:

Hybrid MSP + AntiVirus & Malware Solution

Hybrid MSP Solution

Where Can I Get More Information?

If you need an All-Inclusive solution to proactively keep your network, computers and data safe, one of ITque’s All-Inclusive MSP solutions may be a good fit for your company.

Call ITque to find out more – 408.500.0724