ITque’s exclusive Hybrid Managed Services + AV & Malware solution is the perfect solution for companies who want peace of mind knowing that their entire IT infrastructure is being monitored for potential system, network and security threats and protected by business-grade antivirus and malware software 24 hours a day, 7 days a week.

ITque’s Hybrid Managed Services + AV & Malware (Hybrid MSP + AV & Malware) solution allows ITque technicians to monitor the health and security of the Covered Systems* in your IT infrastructure 24/7 and alert you to issues or potential issues. This solution also includes business-grade antivirus and malware protection for an extra layer of security and added peace of mind.

*Covered Systems
Covered Systems include the hardware, software and other technology identified in the agreement signed by ITque and its clients at the time of engagement. Labor hours for projects outside Covered Systems will be billed at ITque’s standard hourly rates.

What Is Included in ITque’s Hybrid MSP + AV & Malware Solution?

  1. 24/7 Monitor & Alert

The 24/7 Monitor & Alert component of ITque’s Hybrid MSP + AV & Malware solution is the front line in our fight to keep your network, systems and data safe and secure. To monitor your IT infrastructure, we install a small software “agent” on all the workstations, servers, mobile devices, and other endpoints you want monitored and managed (Covered Systems). These agents feed information about your IT environment back to ITque 24/7, allowing us to identify issues before they become problems.

What Do the 24/7 Monitoring Agents Do?

  • Gather information about your software, hardware and networks
  • Supply ITque with activity reports and data
  • Create appropriate alerts and tickets when problems arise
  • Track network and device health and performance
  • Monitor multiple endpoints and clients simultaneously
  • Alert ITque to schedule routine maintenance tasks

If we are alerted to any issue that needs to be remedied, we will inform you of the issue, present you with alternatives to fix it and provide you with an estimate for the work. If you decide to proceed, you will be billed at ITque’s then current hourly rate.

  1. Antivirus & Anti-Malware Software

ITque’s Hybrid MSP + AV & Malware solution also includes subscriptions to business-grade antivirus and malware protection from Webroot and Malwarebytes for all your Covered Systems.

  • Webroot SecureAnywhere is a smart, fast and very effective antivirus solution to protect endpoints (computers) from threats in real-time.
  • Malwarebytes Anti-Malware software provides an essential layer of protection that works alongside the Webroot antivirus programs and is renowned in the industry for its unparalleled ability to detect the behaviors of today's malware and effectively stop it at its source.

All-Inclusive MSP vs. Hybrid MSP Solutions

All-Inclusive? Hybrid? MSP? What’s the difference, you ask? ITque’s All-Inclusive MSP solutions focus on proactive management and preventive maintenance for all the Covered Systems in your IT environment to prevent issues before they happen.

Our Hybrid MSP solutions provide 24/7 monitoring and optional antivirus and malware protection of Covered Systems in your IT environment to alert you of potential problems. For complete details on ITque’s Hybrid MSP solutions, click one of the links below:

All-Inclusive MSP Solution

Hybrid MSP Solution

Where Can I Get More Information?

If you need an IT solution to monitor your network and computers, alert you of problems and potential problems and keep your data safe, one of ITque’s Hybrid MSP solutions may be a good fit for your company.

Call ITque to find out more – 408.500.0724